Privacy Policy

Conveyco, Inc. (“Conveyco,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit theconveyco.com (the “Site”) or engage with our freight forwarding and logistics services.

By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us provide quotes, coordinate shipments, and respond to inquiries.

Information you provide directly:

• Contact information (name, email, phone number, company name, job title)
• Shipment details (origin, destination, commodity, weight, dimensions, cargo ready dates)
• Account information if you register for any future customer portal
• Documents and files you upload through our forms
• Information you share through email, phone, or other direct communications

Information collected automatically:

• Basic technical data (IP address, browser type, device type, operating system)
• Site usage data (pages visited, time spent, referring website)
• Cookies and similar technologies (see Section 6)

Information from third parties:

• Carriers, customs brokers, and logistics partners may share information related to your shipments
• Public business directories or your company's website, used to verify your identity or contact you

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests for quotes
• Provide freight forwarding, NVOCC, and related logistics services
• Coordinate shipments with carriers, customs authorities, and other partners
• Process bookings, bills of lading, and shipping documentation
• Communicate with you about your shipments, account, or services
• Improve our Site, services, and customer experience
• Comply with legal, regulatory, and contractual obligations (including FMC requirements)
• Detect, prevent, and address fraud, security issues, or technical problems

3. How We Share Your Information

Conveyco does not sell your personal information. We share information only as needed to deliver our services and meet legal requirements:

With service partners involved in your shipments:

• Ocean carriers, trucking companies, rail providers, and air freight carriers
• Warehousing and terminal operators
• Customs brokers and freight forwarders at origin/destination
• Insurance providers when coverage is requested

With regulatory authorities:

• U.S. Customs and Border Protection (CBP)
• Federal Maritime Commission (FMC)
• Foreign government agencies as required for international shipments

With service providers who support our operations:

• IT, hosting, and cloud service providers
• Email and communication tools
• Tariff publishing services (Distribution Publications, Inc.)
• Accounting and payment processing providers

When required by law:

• In response to subpoenas, court orders, or other valid legal processes
• To protect the rights, property, or safety of Conveyco, our customers, or others

We require our service providers to handle your information with appropriate confidentiality and security measures.

4. Data Retention

We retain personal information for as long as needed to:

• Provide ongoing services to you
• Comply with legal, tax, and regulatory requirements (including FMC's 5-year tariff record requirement)
• Resolve disputes or enforce agreements
• Maintain accurate business records

When information is no longer needed, we securely delete or anonymize it.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted website connections (HTTPS/TLS)
• Access controls limiting who can view personal information
• Secure cloud-based storage with reputable providers
• Regular security reviews

No system is perfectly secure, however. We cannot guarantee absolute security, but we work to protect your information using industry-standard practices.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to function properly and to help us understand how visitors use the Site.

Types of cookies we use:

• Essential cookies: Required for the Site to function (e.g., loading pages, form submissions)
• Analytics cookies: Help us understand visitor behavior so we can improve the Site. We may use Google Analytics, Vercel Analytics, or similar tools.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

Do Not Track: Our Site does not currently respond to Do Not Track signals, as no standard for these signals exists.

7. Your Privacy Rights

Depending on where you live, you may have specific rights regarding your personal information.

For California Residents (CCPA/CPRA)

California residents have the right to:

• Know what personal information we collect, use, and share
• Request a copy of personal information we hold about you
• Request deletion of your personal information (subject to legal exceptions)
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Be free from discrimination for exercising these rights

To exercise these rights, contact us at Conveyco-Concierge@theconveyco.com.

For Residents of the European Union, United Kingdom, and EEA (GDPR/UK GDPR)

If you are located in the EU, UK, or EEA, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion (“right to be forgotten”) subject to legal exceptions
• Restrict or object to certain processing
• Data portability (receive your information in a portable format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

Legal basis for processing: We process personal information based on:

• Contract performance (providing logistics services you request)
• Legitimate interests (operating and improving our business)
• Legal obligations (regulatory compliance)
• Consent (where applicable)

International data transfers: As a US-based freight forwarder serving global customers, we may transfer personal information across borders, including from the EU/UK to the United States. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

For All Users

Regardless of where you live, you may always:

• Contact us with questions or concerns
• Request information about how we handle your data
• Opt out of promotional communications

To exercise any rights, email Conveyco-Concierge@theconveyco.com. We will respond within the timeframes required by applicable law.

8. Children’s Privacy

Our services are intended for businesses, not individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at Conveyco-Concierge@theconveyco.com and we will delete it.

9. Third-Party Links

Our Site may link to third-party websites (carriers, partners, regulatory agencies, tariff publishers). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last Updated” date and, where appropriate, provide additional notice on our Site.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

Questions about this Privacy Policy or how Conveyco handles your information?